Welcome to the Global Connect Privacy Policy. Thank you for taking the time to read it. This Global Connect mobile application, website and other online and/or offline services are owned and operated by Global Companies LLC and its affiliates, including without limitation, Global Montello Group Corp. (collectively, “Global”, “we” or “us”).
We appreciate that you trust us with your information. We wrote this Privacy Policy to help you make informed decisions by describing what we do with the information you entrust to us and how you can control your personal information. We've tried to keep legal and technical jargon to a minimum but, if you still have questions after you read our Privacy Policy, please let us know by contacting us:
by e-mail at globalconnectsupport@globalp.com, or
by telephone at 1-800-685-7222: Global Marketing Dept, or
by U.S. mail at 800 South Street, Suite 500, Waltham, MA 02453, Attn: Global Marketing Department.
WHERE THIS PRIVACY POLICY APPLIES
This Privacy Policy applies to your use of the Global Connect mobile application, connect.global.com and any other website or other digital service in or to which this Privacy Policy is posted or linked. For simplicity, we refer to all of these as “Services.” If a particular Service has its own privacy policy, then that privacy policy -- and not this one - applies.
INFORMATION WE COLLECT
Informationyou give us. You must create an Account (defined in the Terms of ]) to use certain Services. Of course, we collect all of the information that you give us in connection with your Account.
If you create an Account, then you must choose at least a user name and personal identification number or password and provide to us basic information necessary for the account to work, such as your email address.
You also may decide to tell us your Account preferences.
When you participate in surveys and/or focus groups, you give us your responses to our questions. These responses will be used to ensure service quality and to analyze how we may better meet the needs of our customers. If your responses are used for promotional purposes, they will only be used in aggregated, anonymous form.
If you contact our customer service team, we collect the information you give us. We may monitor or record your online or telephone discussions with our customer service team for training purposes and to ensure service quality. We will announce when your telephone calls are recorded, as required by law.
We collect information through our server logs. A server log is a list of the activities that a server performs. Our servers automatically collect and store in server logs the following information: your browser type,
browser language, the date and time of your request and certain cookies that identify your browser or account.
We may use various technologies to automatically collect information from your web browser, computer or device when you use the Services. Please see Section 3 below for more information about the data collection technologies that we use and how we use them.
If you are accessing the Services through one of our mobile applications, we collect precise geolocation (latitude and longitude) data (“Location Data”) as part of the functionality of the Services. We can collect Location Data when you grant permission (“allow”) through your mobile device’s operating system settings and, for some Services, in your Account settings, too. Once you give us permission, we can collect Location Data through your mobile device’s GPS, Bluetooth or Wi-Fi connections and from your wireless carrier. Once you give us permission, the collection of your Location Data occurs when you are using a mobile application.
If you decline permission for us to collect your Location Data, we will not collect your Location Data.
We collect your IP address. In some cases, your IP address may give us your location but not your precise geolocation. So, we don’t consider IP address Location Data.
Some of the Services may use Google Maps to determine your location. When Google Maps is part of the Services you choose to use, you also are subject to Google’s Privacy Policy at http://www.google.com/policies/privacy.
Some of this information is collected through the data collection technology described in Section 3 below.
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COOKIES AND OTHER DATA COLLECTION TECHNOLOGY
We use different kinds of technology to collect information when you interact with the Services or with certain third parties. Cookies are small text files that are sent to or accessed from your web browser or your computer's hard drive. A cookie typically contains the name of the domain (internet location) from which the cookie originated, the “lifetime” of the cookie (i.e., when it expires) and a randomly generated unique number or similar identifier. A cookie also may contain information about your computer, such as user settings, browsing history and activities conducted while using the Services.
Web beacons (also called pixel tags or clear GIFs) are another type of data collection technology. A web beacon is computer code that enables us to monitor user activity and website traffic. To learn more about cookies and web beacons, visit: www.allaboutcookies.org.
The Services may use the following cookies:
Strictly necessary cookies , which are required for the operation of the Services. Without them, for example, you would not be able to register or log in for the Services that we offer.
Analytical/performance cookies , which allow us to recognize and count the number of visitors, to learn how visitors navigate the Services and to help us to improve the way Services function.
Functionality cookies , which are used to recognize you when you return to the Services.
Targeting cookies , which record your visits to the Services, the pages you visited and the links you followed. Targeting cookies helps us to deliver ads or messages that are relevant to you and your interests. We also share this information with third parties to identify and send you relevant messages.
Interaction cookies , which allow you to recommend us on Social Media.
We use Google Analytics which is a Google service that uses data collection technology to collect information about use of the Services and report website trends. Google requires disclosure about all Analytics features and inclusion of information about how “use of first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third-party cookies (such as Google advertising cookies) or other third-party identifiers” and how they are used together.
The data collection technology that we use collects:
Your IP address, computer or mobile device type and operating system, access times, referring website address.
Your browser type and language.
Your time zone.
Location Data (if you are using a mobile application and you consent to providing it) – see LOCATION DATA above.
Data collection technology helps us improve your experience of the Services by, for example, storing your password so you do not have to re-enter it each time you use the Services, customizing your experience, helping us analyze usage, technical and navigational metrics and detecting and preventing fraud.
You can opt out of Google Analytics by visiting www.google.com/settings/ads or by downloading the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout.
Some web browsers (including some mobile web browsers) provide settings that allow you to control or reject cookies or to alert you when a cookie is placed on your computer. You also may be able to reject device identifiers by activating the appropriate setting on your mobile device.
Although you are not required to accept cookies or mobile device identifiers to use the Services, if you block or reject them, you may not have access to all features available through the Services.
Some web browsers (including Safari, Internet Explorer, Firefox and Chrome) have a “Do Not Track” (“DNT”) feature that tells a website that a user does not want to have his or her online activity tracked. If a website that responds to a DNT signal receives a DNT signal, the browser can block that website from collecting certain information about the browser’s user. Not all browsers offer a DNT option and DNT signals are not yet uniform. For this reason, many businesses, including Alltown, do not respond to DNT signals.
HOW WE USE INFORMATION
We use the information that we collect:
Create and manage your Account.
Provide you with pricing and account information.
Provide you with customer support.
Respond to your requests for information
Complete transactions that you request.
Manage and communicate with you about the Services.
Combine and analyze information collected through the Services. Combining information enables us to better understand users’ activities across the Services, to create a single set of information from all of ways that we interact with you.
Develop and display Content (defined in the Terms of Service) tailored to your interests.
Perform website or mobile application analytics.
Communicate with you by email, SMS or mobile device about products or services that we think will interest you.
Administer focus groups and surveys.
Conduct research and analysis to improve our products and services and customer service.
Comply with law legal requirements.
Assist law enforcement (see HOW WE HANDLE A LAW ENFORCEMENT REQUEST FOR USER INFORMATION below .
Enforce or exercise our rights in our Terms of Service.
HOW WE SHARE INFORMATION
We share information:
We use third parties such as SMS providers to help us operate the Services.
We share information we collect through the Services with other businesses in the Global family.
We may share and transfer information if we are involved in a merger, sale, acquisition, divestiture, restructuring, reorganization, dissolution, bankruptcy or other change of ownership or control on any Global business (in each case, whether in whole or in part).
Applicable law may require us to disclose your information if: (i) reasonably necessary to comply with legal process (such as a court order, subpoena or search warrant), government investigation or other legal requirements or (ii) necessary for the prevention or detection of crime (subject in each case to applicable law). Please see HOW WE HANDLE A LAW ENFORCEMENT REQUEST FOR USER INFORMATION below.
We also share information (i) if disclosure would mitigate our liability in an actual or threatened lawsuit; (ii) as necessary to protect our legal rights and legal rights of users, customers, business partners or other interested parties; (iii) to pursue available remedies or limit the damages; (iv) to enforce our agreements with you; and (v) to respond to an emergency.
YOUR RIGHTS TO YOUR PERSONAL INFORMATION
If you are a registered user of the Services, we provide you with tools and Account settings that help you to access, correct, delete or modify the personal information that you provided to us and associated with your Account . Contact customer service for help at http://www.globalp.com/contact/
You also can deactivate and permanently delete your Account by (i) calling 1-800-685-7222, providing the customer service agent with answers to your security questions and then telling the customer service agent to delete your Account, or (ii) emailing your request to either your sales representative globalconnectsupport@globalp.com or Global Connect Support at globalconnectsupport@globalp.com. If you have signed up for Global Connect mobile application and wish to delete it, you can uninstall the application by using the standard uninstall process available as part of your mobile device or operating system.
You can stop all future information collection by a mobile application by uninstalling it using the standard uninstall process available as part of your mobile device or operating system. If you uninstall the mobile application from your mobile device, the unique identifier associated with your mobile device will continue to be stored. If you re-install the application on the same mobile device, we will be able to re-associate this identifier to your previous transactions and activities.
You may at any time opt-out from allowing us to send you push notifications by adjusting the permissions in your mobile device.
You may prevent your mobile device from sharing your Location Data by adjusting the permissions on your mobile device or in some cases within the relevant mobile app.
We may send text messages with your prior consent. You can cancel text messages at any time by texting "STOP". After you text "STOP", we may send you an additional text message to confirm that you are unsubscribed. You will no longer receive text messages from that short code but you may receive text messages if you are subscribed to other text lists. If at any time you have questions about the text messages, text "HELP". After you send "HELP" we will respond with instructions on how to use our service as well as how to unsubscribe. MESSAGE AND DATA RATES MAY APPLY.
HOW WE PROTECT INFORMATION
We use technical and organizational measures designed to protect your information against unauthorized access, theft and loss. Unfortunately, however, we cannot guarantee the security of information transmitted to or through the Internet.
You are responsible for maintaining the security of your Account and the information in your Account. We may suspend your use of all or part of the Services without notice if we suspect or detect any breach of security.
If you believe that your Account or information that you provided to us is no longer secure, please notify us immediately at 1-800-685-7222.
HOW LONG WE RETAIN INFORMATION
We keep your personal information in identifiable form only as long as we need it for the lawful purpose for which we collected it or, if longer or shorter, to comply with law, to resolve disputes and to enforce agreements with you.
HOW WE HANDLE A LAW ENFORCEMENT REQUEST FOR USER INFORMATION
Global is committed to cooperating with law enforcement while respecting each user's right to privacy. We respond to valid legal process issued in compliance with U.S. law.
ABOUT CHILDREN’S PRIVACY
We do not knowingly collect personal information from children under age 18 because they are not allowed to use the Services. If you know that a person under age 18 has provided us with personal information without parental consent, please notify us immediately at globalconnectsupport@globalp.com, or by telephone at 1-800-685-7222.
WHEN THIS PRIVACY POLICY CHANGES
From time to time, we will update this Privacy Policy to add information about new features or services. We will notify you before we make material changes to this Privacy Policy so that you have time to review the changes and decide whether you would like to continue to use the Services under the terms of the new Privacy Policy.
HOW TO CONTACT US
If you have any questions about this Privacy Policy, please contact us:
by e-mail at globalconnectsupport@globalp.com, or
by telephone at 1-800-685-7222: Global Marketing Dept, or
by U.S. mail at 800 South Street, Suite 500, Waltham, MA 02453, Attn: Global Marketing Department.
Global Companies LLC and Global Montello Group Corp. are each a wholly owned subsidiary of Global Partners LP.